Amber Hospitality
Hospitality Management Consulting and Development for Amber Hospitality Services Limited
ABOUT US
Amber Hospitality Services Limited (“Amber Hospitality”) is a hospitality management and development company, created by hoteliers and financial professionals in Africa to bring trusted expertise and exceptional professional hospitality management solutions to the market. Our roots are in Africa, and our business knowledge has been gathered from around the world in various types of hospitality operations, with a mission to provide dependable and superior management services with an indigenous touch.
Our Vision
To be the foremost indigenous hospitality brand, driving innovation and trusted partnerships across Africa.
Our brand was birthed in Nigeria on principles of African hospitality- community, generosity, relationships and creating a sense of belonging in the world which goes beyond individual decision-making and transactional services. African hospitality principles combined with strong operations, financial management and reporting standards set us apart as an indigenous brand operating with international best practices. At Amber Hospitality, we interrupt “cookie-cutter” hospitality standards and drive innovation in hospitality with our signature style driven by the energy of our people. We are not only operationally excellent but profit-driven, focusing on asset protection, capital appreciation and being a trusted partner for our clients.
Our Mission
Our mission is to deliver world-class hospitality experiences while empowering Africa’s next generation of hospitality leaders.
We set out everyday on a mission to deliver world-class hospitality experiences right here in Africa, in our home. We do it with a unique sense of purpose and passion at all of our operating units. Our brand is rapidly growing and gaining recognition as an experienced team focused on the guest experience, customer service delivery and training hospitality talent. We believe that the people in Africa are our competitive advantage in the global hospitality industry but we must invest more in our people
Excellence
We consistently deliver a service that exceeds guest expectations. This means paying attention to small details at every touchpoint from pre-arrival to arrival to duration of the stay or experience and to checkout. It also means remembering guest preferences and resolving issues in a seamless way.
Professionalism
We are hospitality professionals, which means our clients and guests can rely on us to deliver our services adhering to industry best practices and international standards. All our staff are trained to reflect the brand well in appearance, communication, preparation and execution.
Innovation
We are constantly innovating to remain competitive and relevant in a fast-changing global industry. Innovation is at the cornerstone of our process improvement. We use technology to process data faster, increase operational efficiency, reduce costs and enhance the guest experience.
Commitment
Our commitment is to our stakeholders: hotel owners, clients, guests, employees, investors and the community around us. We foster an environment where loyalty is valued and we have our stakeholders’ best interests in mind as we operate.
Warmth
You will always hear a warm greeting from the moment you arrive and an invitation into our tastefully designed spaces. The warmth continues throughout the stay at every touchpoint; we are genuine and authentic in our interactions. We understand that hospitality is fundamentally about human connection and memorable guest experiences which encourages repeat visits. Our guests leave feeling valued and looking forward to future visits.
Integrity
We operate with a high level of integrity, from transparency in our business practices, compliance with regulations, truth in marketing, and fair treatment of employees and contractors. We understand that hotels that operate with integrity last longer in the community.
Sustainability
Adhering to the principles of sustainability is critical to our business operations. We have policies that ensure our hotels meet their environmental, social, and economic responsibilities. We recognize that we live in an interconnected world and our actions impact others. Our sustainability practices focus on waste reduction, resource efficiency, positive human impact and fiscal responsibility.